Shipping policy
- The delivery time frame for standard shipping can take 5 to 8 business days, depending on the location we are shipping to within Australia and take more time for international shipping according to the region of your country.
- You will receive a tracking code via your email and automated updates regarding the progress of your order being shipped.
- It is your responsibility to ensure you monitor the shipping updates sent to you and to click on your tracking number if you would like more details about the status of your shipment, including the estimated date of arrival.
- Unless you have specified other, all items shipped need to be signed for upon receipt - this is for your security. If you are not home or unavailable at the time of attempted delivery where a signature is required, a card will be left in your mailbox which will provide details of the post office nearest to you where you can collect and sign for the receipt of your products ordered.
- Shipping delays may take place during peak periods and due to acts of nature including but not limited to flooding.
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Please check the order details carefully. The correct delivery address must be submitted at the time of order. We cannot be held responsible for errors in the shipping address provided by the customer during checkout.
- Shipping is provided free of charge only if stated on our website or any promotion period or for a specific product offer.
- All shipping is sent via standard tracked shipping unless Express Shipping is selected as an option by the customer, for which an additional fee will apply. Express Shipping is also subject to our Shipping Policy as set out above.
- Please pay full attention to the tax and customs laws and regulations of your country and check the tax and customs laws and policies of your country before any purchase. We are not responsible for the customs and tax costs of the country where our customers live, and any customs and tax payments in the destination country are the responsibility of the customer and are not part of the company's refund terms and conditions.
- Please do not return your order promptly due to any tax or customs-related expenses before contacting our friendly and supportive customer service team. This will help you avoid any additional costs or losses to your products and money.
- Our customer service might consider refunding your purchase after deducting all related shipping costs if the customer mistakenly returns the parcel due to a tax or customs related expense without contacting us first.